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Customer Service

Shipping & Delivery

Our warehouse is located in Estonia (Eastern Europe). For economy delivery we use our government postal carrier Omniva. Economy delivery is free for continental Europe, UK and Ireland.

Approximate delivery time:

  • - Eastern Europe: 2-4 days for orders less than 1kg, 3-6 for orders over 1kg
  • - Central and Western Europe: 4-6 days for orders less than 1kg or 6-10 for orders over 1kg.
  • - Northern Europe: 2-4 days for orders less than 1kg, 3-6 for orders over 1kg.
  • - Please note, than shipping to Norway may take longer as it will require additional custom clearance.
  • - Southern Europe: 6-10 days for orders less than 1kg, 8-14 days for orders over 1kg.

This is just an average delivery time, as Omniva does not provide any guaranteed time frames on delivery. If your order did not arrive in named time frames let us know, we will check what’s going on.

Privacy & Security

Your personal information will not be passed to third parties, until it’s necessary to provide you additional services (i.e. delivery). This information will be stored for legal purposes. We reserve a right to use your e-mail address for sending febest24.com promotional e-mails. You may unsubscribe at any time.

Returns & Replacements

Please remember, than you are the one who knows what you need! Always check OEM references provided, as we cannot state detailed compatibility list in item description. This is aftermarket car parts, which are designed as a replacement of original ones. If you don’t know required part OEM reference just contact us for help.

As it is e-commerce you have a right to return your order within 14 days after receiving it if it’s still in original condition. We reserve a right to charge restock fee in some cases.

Parts that cannot be fitted, despites they should fit (i.e. original part number linked to this part is stated as compatible by original manufacturer) will be replaced with no additional charges. Contact us for details.