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Order cancellation, return and refund policy

At Febest Europe Distribution we do our best to make sure every customer is satisfied with shopping at our store, but at the same time we know that sometimes the buyer needs to cancel or return their order.
We provide our customers with the opportunity to return purchased goods for refund.


Order cancellation policy

You can cancel your order before receipt of goods (services), and within 30 days from the date of receipt of goods (services). That is, we give you better conditions than the law requires (in accordance with the legislation of the European Union, the customer has the right to cancel an online order within 14 days after receipt of goods).

The period in which it is possible to cancel your order placed in our online shop expires in 30 days after you (or a person authorised by you but not the courier) have received the goods.

When cancelling an order, you are not required to justify the reason for this decision.

If you decide to cancel your order, you must notify us about this decision, clearly expressing the desire to cancel the order via email (E-Mail: isales@febest.eu).


Order cancellation before shipping

If you cancel your order before it has been shipped, all payments made under this order will be refunded to you in full. The money will be returned using the same payment method that was used for the purchase.


Order cancellation after shipping

If you cancel your order after it has been shipped, it is your responsibility to return the product to our warehouse, sending it to: FEBEST EUROPE DISTRIBUTION OÜ, Kadastiku 23a, Narva, 21004, Estonia.

To learn more about return of goods, see "Product return and refund: return of working products." If you cancel your order after it has been shipped, we will refund all payments you made at the time of ordering, including the cost of delivery (except for any additional costs arising in the event that you chose a more expensive method of delivery than our standard shipping).

The money will be returned using the same payment method that was used for the purchase.

We can postpone the refund until we have received the goods back, or until you submit a proof that the returned product has been sent to us.

Product return and refund policy

Before returning goods please contact Febest Europe Distribution to obtain a “return number”. This will help us track the return of goods and make a proper replacement of the goods or issue refund.


Return of working products

You can cancel your order within 30 days after receipt of good. In this case, you must notify us about this decision, clearly expressing the desire to cancel the order via email (E-Mail: isales@febest.eu)

You must send or hand over to us the returnable item without undue delay, no later than 30 days after the notice of cancellation. You will meet the return deadline if the shipping itself takes place within 30 days after you informed us about the cancellation.

- You have the option to return the goods to our warehouse yourself, sending it to: FEBEST EUROPE DISTRIBUTION OÜ, Kadastiku 23a, Narva, 21004, Estonia. Alternatively, we can send our courier to pick up the goods, providing this service at a discounted price (in each case, you can ask our sales manager about the cost of shipping - it depends on the weight and dimensions of the parcel).
- All returnable goods must be unused, undamaged, and must be in resellable condition. Returnable goods must be in original packaging, with all its contents.
- All returnable goods will be checked before being replaced or refunded.

Please take care of the safety of returnable goods, because we have the right to deduct from the refund an amount of evaluated possible damage caused to the product because of improper treatment.


Return of faulty products


If the product is defective or faulty, we are happy to replace it, provided there is any in stock, or issue e refund.

We will arrange free delivery of faulty goods to our warehouse, picking up the goods using our courier.

At the same time, you have the option to return the goods to our warehouse yourself, sending it to: FEBEST EUROPE DISTRIBUTION OÜ, Kadastiku 23a, Narva, 21004, Estonia.

All returnable goods will be checked before being replaced or refunded.

In the case of return of faulty goods all payments under the order will be refunded to you in full, including the cost of delivery of the goods to our warehouse if the goods were sent to us by you yourself rather than through our courier.

The money will be returned using the same payment method that was used for the purchase.

Customer service contact details

When selecting items for purchase please note that only you know exactly what you need! Please, when choosing details in our online shop, pay attention to the corresponding OEM number (original spare part number). We sell aftermarket spare parts, which are produced as an alternative to the original. If you do not know the original part number of the detail you are looking for, please do not hesitate to contact us for help.

Use the OEM number to find details on our website, as well as to make sure that the specific detail found another way is exactly what you need.

Please read our Terms and Conditions for additional information.

For more information call Febest Customer Services Department on +372 35 711 77 or Email the customer service department at isales@febest.eu.